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Change Management Foundation (2020)
MODULE 1 - INTRODUCTION
Introduction (1:05)
Course Structure (2:13)
Study Guidance (3:06)
Learning Outcomes (3:58)
Exam Information (1:09)
Target Audience (1:35)
Certification Structure (2:34)
Downloadable Documents
MODULE 2 - THE CHANGE MANAGEMENT CONTEXT
Introduction (4:16)
The Sigmoid Curve (4:43)
Factors Contributing to the Success of Change Management (5:30)
Individual Change Management (1:46)
Organisational Change Management (2:37)
Project and Change Management (3:14)
Improving Success Rates (1:58)
Summary (1:01)
Quiz - Test your knowledge!
MODULE 3 - CHANGE AND THE INDIVIDUAL
Introduction (1:25)
The Change Curve - Introduction (0:41)
The Change Curve - Stages (5:01)
The Change Curve - Practical Observations (3:42)
The Human Transition Model - Introduction (3:07)
The Human Transition Model - Start with Endings (3:04)
The Human Transition Model - Neutral Zone (2:53)
The Human Transition Model - New Beginnings (3:17)
Motivation - Introduction (1:04)
Motivation - Maslow's Hierarchy of Needs (5:20)
Motivation - Rewards and Punishments (3:25)
Motivation - Satisfaction and Growth (14:26)
Motivation - Survival and Learning Anxieties (14:26)
Motivation - Personal Growth (2:36)
Individual Differences - Introduction (1:24)
Individual Differences - People of Different Types - Summary of Types (6:08)
Individual Differences - People of Different Types - Conflicts and Preferences (3:01)
Summary (1:23)
Quiz - Test your knowledge!
MODULE 4 - CHANGE AND THE ORGANISATION
Introduction (1:16)
Metaphors of Organisations (9:39)
Models of Change - Lewin's Three Stage Model (4:21)
Models of Change - Kotter's Eight Step Model (5:11)
Models of Change - Senges Systems Thinking Model (5:32)
Summary (1:04)
Quiz - Test your knowledge!
MODULE 5 - KEY ROLES IN ORGANISATIONAL CHANGE
Introduction (0:50)
Roles and their functions in a change lifecycle (4:31)
What Makes a Good Sponsor? (2:58)
What Makes a Good Change Agent? - Change Agents and Change Managers (1:48)
What Makes a Good Change Agent? - Change Agents and Line Managers (3:17)
The role of line-management (3:21)
Summary (1:01)
Quiz - Test your knowledge!
MODULE 6 - ORGANISATIONAL CULTURE
Introduction (0:55)
A Description of Organisational Culture (2:42)
How Culture is Developed and Identified (1:39)
How Culture is Shaped (2:55)
Culture and Climate (1:07)
Categorizing Culture (4:15)
Summary (1:23)
Quiz - Test your knowledge!
MODULE 7 - EMERGENT CHANGE
Introduction (1:03)
Chaos Theory (3:37)
Complex Adaptive Systems (2:25)
Complex Responsive Processes (2:36)
Change Situations that Require an Emergent Approach (2:06)
Describing and Defining the Future (2:31)
Providing Leadership in Emergent Change (2:13)
Summary (1:08)
Quiz - Test your knowledge!
MODULE 8 - DEFINING CHANGE
Introduction (3:16)
Drivers of Change - Force Field Analysis (4:03)
Developing Vision - Introduction (0:44)
Developing Vision - Definition of Vision (1:23)
Developing Vision - Capturing Viewpoints (1:11)
Developing Vision - Writing a Vision Statement (2:12)
Developing Vision - Pitfalls of Vision Statements (1:14)
Summary (0:28)
Quiz - Test your knowledge!
MODULE 9 - STAKEHOLDER STRATEGY
Introduction (1:39)
Principles of Stakeholder Engagement (2:00)
Identifying Stakeholders - Introduction (2:06)
Identifying Stakeholders - Workshops (2:14)
Identifying Stakeholders - Techniques (1:28)
Segmenting Stakeholders - Introduction (1:07)
Segmenting Stakeholders - CPIG Segmentation (1:00)
Mapping Stakeholders - Introduction (0:30)
Mapping Stakeholders - Personas (3:14)
Mapping Stakeholders - Empathy Maps (3:16)
Mapping Stakeholders - Stakeholder Radar (1:50)
Mapping Stakeholders - Two Dimensions (1:54)
Influencing Stakeholders - Introduction (1:25)
Influencing Stakeholders - Innovation Adoption Curve (1:18)
Influencing Stakeholders - Listening for Mobilization (1:33)
Influencing Stakeholders - Lead with Meaning and Emotion (0:55)
Influencing Stakeholders - Through Demonstration (1:36)
Quiz - Test your knowledge!
MODULE 10 - COMMUNICATION AND ENGAGEMENT
Introduction (2:06)
Communication Theory - Communication Biases (6:02)
Communication Theory - Feedback Mechanisms (1:54)
Communication Theory - Interpersonal and Mass Communication (2:17)
Communication Theory - One-Way and Two-Way Communication Approaches (2:45)
Communication Theory - Role of Communication for Engagement (5:11)
Communicating Change - Introduction (1:25)
Communicating Change - Maintaining a People Focused Approach (2:23)
Communicating Change - Barriers to Effective Communication (3:26)
Communicating Change - Improving Communication Effectiveness (5:09)
Encouraging Engagement by Appealing to Hearts and Minds (7:50)
Communication Channels - Introduction (3:02)
Lean and Rich Communication Channels (3:14)
Communication Channels - Fostering Collaboration (7:51)
Quiz - Test your knowledge!
MODULE 11 - CHANGE IMPACT
Introduction to Change Impact (2:38)
Assessing Change Impact - Introduction (1:15)
Identifying Change Impacts - Categorization (1:51)
Identifying Change Impacts - Key Inputs (1:16)
Identifying Change Impacts - Mckinsey 7S Model (2:51)
Identifying Change Impacts - Stakeholder Impact Assessment (5:17)
Change Severity Assessment (4:59)
Summary (1:07)
Quiz - Test your knowledge!
MODULE 12 - CHANGE READINESS, PLANNING & MEASUREMENT
Introduction (1:30)
The Change Formula (3:52)
How to work with individuals in large changes - Introduction (0:51)
How to work with individuals in large changes - Change Agent Networks (4:26)
How to work with individuals in large changes - Middle Managers (2:30)
How to work with individuals in large changes - Innovators majority and laggards (4:19)
Team Development - Building a Change Team (6:07)
Team Development – Tuckman’s Five Stages (7:24)
Team Development – Glaser and Glaser’s Five Elements (2:52)
Developing a Change Management Plan (3:03)
Preparing for Resistance - The Psychological Contract (2:53)
Preparing for Resistance - Common Causes of resistance (2:58)
Summary (0:58)
Quiz - Test your knowledge!
MODULE 13 - EDUCATION AND LEARNING SUPPORT
Introduction (3:56)
Roots of Learning Theory (5:19)
The Learning Cycle (3:19)
Learning Styles (6:01)
Conscious Competence Model (3:32)
The Learning Dip (1:46)
Planning for Training (2:20)
Summary (1:08)
Quiz - Test your knowledge!
FINAL QUIZ (You can only take this once!)
Take final quiz!
Factors Contributing to the Success of Change Management
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