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ITIL® (Information Technology Infrastructure Library)
Course Resources
ITIL Foundation Syllabus
ITIL Foundation Sample Paper
ITIL Foundation Sample Paper - Rationale
MODULE 1
Service Management as a Practice (15:14)
Service Management as a Practice Quiz
MODULE 2
The Service Life Cycle (18:02)
The Service Life Cycle Quiz
MODULE 3
Key Principles and Models (10:25)
Key Principles and Models Quiz
MODULE 4
Processes in ITIL Service Strategy (12:08)
Processes in ITIL Service Design (27:30)
Processes in ITIL Service Transition (25:38)
Processes in ITIL Service Operation (21:55)
Processes in ITIL Continual Service Improvement (8:59)
Processes in ITIL Quiz
MODULE 5
Functions within ITIL (15:34)
Functions within ITIL Quiz
MODULE 6
ITIL Roles (8:14)
ITIL Roles Quiz
MODULE 7
The ITIL Exam (7:01)
DISCLAIMER
Disclaimer
Final Course Quiz
Final Course Quiz : This quiz is graded and can only be taken once.
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Key Principles and Models Quiz
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